Contact Us
Get in Touch With Kailash Cloud
A question about a plan, help with your website or a billing query? Our team in Kathmandu answers on WhatsApp, by phone and by email, 24/7, in Nepali or English, whether you're a customer or not.
Choose the Best Way to Reach Us
Every channel reaches the same team in Kathmandu. Pick the one that suits your question.
- 24/7
WhatsApp
Quick questions, plan advice and help choosing a service.
+977 9745494287
- 24/7
Phone
Talk it through with our team, in Nepali or English.
+977 9745494287
- 24/7
Email
Detailed questions, documents and billing queries.
support@
kailashhost.com - 24/7
Support Ticket
Technical issues with your hosting, tracked until they're solved.
In your client area
Our Office and Support Hours
Support Hours
- Technical support
- 24/7
- WhatsApp and phone
- 24/7
- Email and support tickets
- 24/7
- Sales questions
- 9:00 AM to 6:00 PM
All times are Nepal time (NPT, UTC+5:45).
Need help right now?Our support team answers on WhatsApp 24/7.
Chat on WhatsApp (opens in a new tab)Already a Customer?
Skip the wait: most things are one click away in your client area.
- Log in to the client areaManage services, invoices and domains. (opens in a new tab)
- Open a support ticketGet technical help, tracked until solved. (opens in a new tab)
- Transfer a domainMove a domain you own to Kailash Cloud. (opens in a new tab)
- Order a new serviceHosting, VPS, domains and business email. (opens in a new tab)
Frequently Asked Questions About Contacting Us
Support hours, languages, reporting a problem and where to find us, answered.
Message us on WhatsApp or call +977 9745494287, email [email protected], or open a support ticket in your client area. Our team is available on all of them 24/7.
Yes. Technical support on WhatsApp, phone, email and support tickets is available 24/7. Our sales team answers questions about plans from 9:00 AM to 6:00 PM, Nepal time.
Yes. Our team is based in Nepal and helps customers in both Nepali and English.
No. Ask us anything before you buy, from which plan suits your website to how to move it. We're happy to help, whether you're a customer or not.
Open a support ticket in your client area with your domain name and what's going wrong, so our team can track it until it's solved. For something urgent, message us on WhatsApp as well.
Our office is in Kathmandu, Nepal. You'll find us on Google Maps under Kailash Cloud.